Return & Refund Policy

At Snuggle Zone, we want you to love your purchase. If you are not entirely satisfied with your order, we're here to help.

Returns

You have 30 calendar days from the date you receive your order to request a return.

To be eligible for a return, your item must be:

• Unused and unwashed
• In the same condition that you received it
• In its original packaging

For health and hygiene reasons, certain sealed bedding products, including items such as pillows, duvets and mattress toppers, may not be eligible for return once they have been unsealed or used, unless the item is faulty or incorrect.

How to request a return

Please contact us at snugglezone.uk@gmail.com before returning your item. Please include your order number and the reason for your return. We will provide you with further instructions for returning your order.

Refunds

Once we receive your returned item, we will inspect it and notify you of the outcome of your refund request.

If your return is approved, your refund will be issued to your original payment method. Please note that the time it takes for the refund to appear in your account may depend on your bank or payment provider.

Faulty or incorrect items

If you receive an item that is faulty, damaged or incorrect, please contact us at snugglezone.uk@gmail.com as soon as possible so we can resolve the issue. You may be eligible for a replacement or refund, and we will provide further instructions regarding the return of the item.

Return shipping costs

You are responsible for the cost of returning an item unless the item is faulty, damaged or incorrect.

Original shipping charges are non-refundable unless otherwise required by applicable law.

Return Address

Snuggle Zone
UNIT 8 DENMARK MILL
CAWDOR STREET
FARNWORTH, BOLTON
ENGLAND, BL4 7NL